Refund Policy

Lasker Inc., which operates PREPIX, wants you to be completely satisfied with your purchase. This Refund Policy explains the conditions under which refunds are handled for the Company’s subscription services.

PREPIX uses Paddle.com as its Merchant of Record for all payment processing. All transactions are processed through Paddle, and refunds are handled in accordance with Paddle’s refund policy.

The Company offers a 14-day refund guarantee on all paid subscription plans. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the date of purchase — no questions asked.

This guarantee applies to:

• All paid subscription plans (Student · Creator · Premium)
• Both monthly and annual billing cycles
• Initial purchases and subscription renewals

To request a refund, please follow these steps:

1. Contact our support team at support@prepix.ai
2. Write “Refund Request” in the subject line
3. Provide the email address of your account
4. Include your transaction ID or the date of purchase

Our support team processes refund requests within 2–3 business days. We will send you a confirmation once the refund has been initiated.

Once a refund has been processed:

• You receive the full amount you paid
• Reimbursement is made without undue delay, and no later than 14 days from the day we receive your refund request
• The refund is issued to the original payment method used for the transaction
• No fees are charged for the refund
• Your subscription is switched to the Free plan

You may cancel your subscription at any time through your account settings or by contacting our support team.

• On cancellation you keep access to your subscription features until the end of the current billing period
• Cancellation takes effect on the next billing date
• After cancellation your account is automatically switched to the Free plan

Once a refund has been approved:

• The refund is processed to the original payment method
• Processing typically takes 5–10 business days, depending on the procedures of your payment provider and of Paddle
• You receive an email confirmation once the refund has been initiated

It may take additional time for the refund to appear in your account, depending on the processing times of your bank or payment provider.

If you are a consumer, you are protected by the mandatory provisions of the law of your country of residence. Nothing in this Refund Policy affects your rights as a consumer to rely on those mandatory provisions of local law.

If you have any questions about this Refund Policy, or need help with a refund request, please contact us:

We are committed to providing excellent customer service, and if you have any concerns about your subscription we will work through them with you.